Shipping policy

Shipping Policy

Last Updated: October 1, 2026

Thank you for visiting and shopping at Brilliant Living (brilliantlivin.com). The following terms and conditions constitute our Shipping Policy.

1. Free Standard Shipping

We are pleased to offer Free Standard Shipping on all orders shipped within the contiguous United States, including both the Essential Water Guardian and Whole-Home Water Guardian.

  • Transit Time: 7 to 10 business days.

  • Delivery Days: Deliveries occur Monday through Friday, excluding federal holidays.

2. Order Processing Time

  • All orders are processed and prepared for dispatch within 1 to 2 business days.

  • Orders placed on weekends or observed holidays will begin processing the following business day.

  • If we experience a high volume of orders or unexpected carrier delays, processing times may be slightly extended. If significant delays occur with your shipment, we will notify you via email.

3. Shipment Confirmation & Order Tracking

  • Once your package has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s).

  • Tracking details generally take 24 to 48 hours to update in the carrier’s system after the label is generated.

4. Shipping Carriers & Delivery Addresses

  • We partner with major logistics carriers (including USPS, UPS, and FedEx) to select the most reliable route for your delivery.

  • Please ensure that your shipping address is accurate and complete at checkout. We are unable to redirect packages once they have been dispatched.

5. Damaged, Lost, or Missing Packages

  • Damaged in Transit: If your package arrives visibly crushed, opened, or the device inside is damaged, notify us within 7 calendar days of delivery at with photos of the packaging and product so we can initiate a carrier claim and arrange a replacement.

  • Missing or Marked Delivered: If your tracking indicates delivery but you cannot locate the package, please check with household members, neighbors, and safe drop-off areas around your property. If it is still missing after 48 hours, contact our team to open an investigation with the carrier.

Contact Us

For questions regarding your shipment status or delivery details:

  • Website: brilliantlivin.com

  • Email: team@brilliantlivin.com