Contact information

Contact Us

Have questions about the Essential Water Guardian, need help troubleshooting an existing unit, or have an inquiry regarding your order? We’re here to help.

Get in Touch

  • Email: team@brilliantlivin.com

  • Website: brilliantlivin.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

  • Response Time: We strive to respond to all inquiries within 24 to 48 business hours.

How We Can Help

Inquiry Type What to Include for Faster Service
Order Status & Shipping Your full name, order number, and delivery zip code
Damaged in Transit / Setup Issue Order number, serial number, and clear photos or a brief video of the issue
Product & Compatibility Questions Pipe material (e.g., copper, PEX, PVC) and main water line pipe size
General Inquiries Detailed description of your request or question

Mailing Address & Business Information