Refund policy

Refund & Return Policy: All Sales Final

Last Updated: October 1, 2026

Thank you for choosing Brilliant Living (brilliantlivin.com). Please review our sales and return policy carefully prior to completing your purchase.

1. All Sales Are Final

All purchases of Brilliant Living hardware-Including the Essential Water Guardian, Whole-Home Water Guardian, and related accessories-are strictly final sale.

We do not accept returns, process exchanges, or offer refunds for:

  • Change of mind or buyer’s remorse.

  • Incompatibility with your existing plumbing, piping material, or smart home ecosystem (please verify specifications prior to ordering).

  • Delays or issues caused by third-party installers or independent plumbing contractors.

2. Damaged in Transit or Defective on Arrival

While all sales are final, we stand by the integrity of our hardware at the time of delivery.

If your order arrives physically damaged from shipping or is non-functional upon initial setup:

  • You must notify our support team within 7 calendar days of delivery at team@brilliantlivin.com.

  • Please include your order number, a brief description of the issue, and clear photos or video showing the damage or malfunction.

  • Upon review and verification, Brilliant Living will issue a prepaid return shipping label and ship an identical replacement unit at no cost to you. We do not issue cash or credit card refunds for transit-damaged or DOA items; resolutions are strictly handled via product replacement.

3. Limited Manufacturer Warranty

Final sale status does not waive your protection against internal manufacturing defects.

  • All Water Guardian hardware includes our 1-Year Limited Manufacturer Warranty covering defects in materials and workmanship under normal residential use.

  • If a hardware defect arises during the warranty period, Brilliant Living will repair or replace the defective unit in accordance with our warranty terms.

4. Third-Party Costs

Brilliant Living is not liable for, nor will we reimburse, any third-party expenses, including plumbing services, pipe modifications, or professional installation/removal fees under any circumstances.

Contact Us

For questions regarding product specifications, compatibility checks, or warranty service:

  • Website: brilliantlivin.com

  • Email: team@brilliantlivin.com